Kurze Version:
Q: Die 360 geht ganz schön oft kaputt, eh?
A: Kein Kommentar.
Lange Version:
qQ: What is the post-mortem on Xbox 360 manufacturing? How has it turned out for you?
A: Like any other post mortem, there are some things you would have done differently that you learned and that you incorporate back into your processes. Overall, it was really smoothe compared to the complexity of the product we were building.
[...]
Q: I’m sure you’ve seen some of these complaints that we’ve written about from the guy who went through seven machines. There are a lot of people posting on the blog saying they still have problems. There is a lot of anecdotal evidence that the quality of the Xbox 360 isn’t there. How can you paint the bigger picture for me there?
A: We’re very proud of the box. We think the vast majority of people are having just a great experience. You look at the number of games they are buying, the number of accessories they are buying, the Live attach. They love the box. They continue to buy the box. That said, we take any customer issue very seriously. We continue to look into these things very deeply. You have seen we have made some changes to our customer service policy.
[...]
Q: Do you still say that is a normal return rate for the console?
A: We continue to say the vast majority of the people are really happy with it.
[...]
Q: I’ve heard varying accounts of what is considered a normal return rate. Some people say that 2 percent is normal. Sometimes 3 percent to 5 percent is considered normal. Back to that question, can you address whether you are within those rates or within a normal rate.
A: We don’t disclose the actual number.
[...]
Q: Normal compared to the Xbox?
A: We don’t comment on that.
[...]
Q: What explains this anecodotal evidence that it’s out of whack, compared to the Wii or the PlayStation 3 or other consoles.
A: I would go back and say the vast majority of people love their experience. We continue to go back and address all of these issues on a case by case basis. There is a vocal minority out there. We go off and try to address their issues as quickly and as pain free as possible.
[...]
Q: There were some folks, who are not totally guessing, who said that when you had three million consoles in the market, you have a bone pile of bad ones. That seems to suggest a pretty high defect rate as far as the yield goes. Can you address that?
A: We don’t talk about our production.
[...]
Q: There is talk you are going to 65 nanometer chips. Can you talk about the significance of that?
A: We continue to redesign the box, continue to drive costs out. We don’t talk about the specifics of it.
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